At Complete Civil Supplies, we offer a hassle-free return process to ensure customer satisfaction. Review our return policy for detailed guidelines on how to return or exchange items, eligibility requirements, and refund processing. Your peace of mind is our priority. Return Policy Effective Date: 5th July 2024 At Complete Civil Supplies, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. Please review our Return Policy below for details on how to return your items. 1. Return Eligibility To be eligible for a return, the following conditions must be met: The goods must be returned within 30 days of the purchase date. The goods must be in their original packaging. The goods must be unused and in the same condition that you received them. You must provide the original receipt or invoice as proof of purchase. 2. Non-Returnable Items Certain types of goods are exempt from being returned, including: Perishable items Custom-made or personalized items Items that have been used or damaged after delivery 3. How to Initiate a Return To initiate a return, please follow these steps: Contact Us: Email our customer service team at returns@completecivilsupplies.com.au with your order number, the item(s) you wish to return, and the reason for the return. Wait for Approval: Our team will review your request and, if it meets our return policy criteria, will provide you with a return authorization number (RAN) and instructions on how to proceed with the return. Prepare Your Return: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and any other items originally included. Ensure the original receipt or invoice is included in the package. Ship Your Return: Send the package to the address provided by our customer service team. Please note that you will be responsible for paying the shipping costs for returning your item(s). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s). 4. Restocking Fee All returns are subject to a 10% restocking fee, which will be deducted from your refund amount. 5. Refunds Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within a certain number of days, depending on your payment provider's policies. 6. Exchanges If you need to exchange an item for the same product, please follow the return process outlined above and indicate that you would like an exchange. We will send you the replacement item(s) once we receive and inspect your returned item(s). 7. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at returns@completecivilsupplies.com.au with your order number and a description of the issue. We will work with you to resolve the problem promptly, either by providing a replacement or issuing a refund. 8. Contact Us If you have any questions about our Return Policy, please contact our customer service team at info@completecivilsupplies.com.au or call us at 1300 405 124.

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Complete Civil Supplies' Terms of Use govern your access to our website and services. Understand your rights and obligations when using our platform, including conditions on orders, payments, and site content. We aim for clarity and fairness in all user agreements. Terms Of Use Effective Date: 5th July 2024 Welcome to Complete Civil Supplies! These Terms of Use ("Terms") govern your use of our website, services, and products. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website. 1. Acceptance of Terms By using our website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our website. 2. Changes to Terms Complete Civil Supplies reserves the right to modify or update these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of our website after any changes indicates your acceptance of the new Terms. 3. Use of Website You agree to use our website for lawful purposes only and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes, but is not limited to, harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website. 4. Account Registration To access certain features of our website, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account. 5. Payment and Pricing All prices listed on our website are in Australian dollars and are subject to change without notice. We use PayPal and credit card payment gateways to process payments securely. By making a purchase, you agree to provide accurate and complete payment information and authorize us to charge your payment method for the total amount of your purchase. 6. Order Acceptance Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. 7. Delivery We will deliver the products to the address you provide at the time of order. Delivery times are estimates and are not guaranteed. We are not liable for any delays in delivery caused by circumstances beyond our control. 8. Returns and Refunds Please refer to our Returns and Refunds Policy for information on how to return products and obtain refunds. 9. Intellectual Property All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Complete Civil Supplies or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from any content on our website without our prior written consent. 10. Limitation of Liability To the fullest extent permitted by law, Complete Civil Supplies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; or (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our website. 11. Indemnification You agree to indemnify and hold harmless Complete Civil Supplies and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of our website or your violation of these Terms. 12. Governing Law These Terms are governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Victoria, Australia, to resolve any dispute arising out of these Terms or your use of our website. 13. Termination We reserve the right, in our sole discretion, to terminate or suspend your account and access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users of our website, us, or third parties, or for any other reason. 14. Contact Us If you have any questions about these Terms, please contact us at info@completecivilsupplies.com.au